This comprehensive six-month program is designed to equip students with the essential knowledge and skills to thrive in the dynamic travel and tourism industry.

This diploma prepares you to become a proficient travel professional, mastering travel management, customer service, and aviation operations. You will learn how to navigate pricing competitions, ensure quality service, and avoid errors in quoting fares and rules. The curriculum covers industry codes, fare calculations, itinerary preparation, reservations, and BSP ticketing using Global Distribution Systems (GDS). The course also emphasizes effective communication and customer service skills, crucial for building strong relationships with clients.

Gain insights into the intricacies of air travel, including passenger check-in procedures, baggage handling, and visa processes. You'll become familiar with different aircraft types, configurations, and the formalities for both transit and terminating services, while developing an understanding of the diverse cultural backgrounds of airline customers. You'll also stay updated on the latest trends in customer service to ensure a seamless travel experience.

Our program is designed to address current industry challenges, preparing you to excel in roles such as Airline Reservation Officer, Customer Service Executive, or work independently at an IATA Travel Agency. This program offers a well-rounded education covering key topics, from customer service to air travel operations, providing a strong foundation for a successful career in the travel industry.