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IATA Foundation in Travel & Tourism (Level 1)

Duration: 6 Months

Embark on a journey into the vibrant world of travel and tourism with the IATA Foundation in Travel & Tourism (Level 1) course. Designed for aspiring professionals, this program provides a solid foundation in the travel industry, covering everything from booking systems to customer service.

With a focus on industry-standard practices, students will gain the skills to handle bookings, calculate fares, and assist travelers with professionalism and accuracy. This comprehensive program paves the way for a successful career in travel agencies, airlines, tour companies, and more.

What You Will Learn:

  • Travel Industry Overview : Understand the global travel landscape and its key components.
  • Customer Service Excellence : Build skills to deliver outstanding service to diverse clients.
  • Ticketing and Fare Calculation : Learn how to manage bookings and provide accurate fare quotes.
  • Travel Documentation : Gain expertise in handling visas, passports, and other travel-related documents.

Why Choose This Course?

This course is perfect for individuals eager to enter the dynamic travel and tourism industry. By completing this program, students will be well-prepared for entry-level roles, opening doors to a rewarding career in travel and tourism.

Foundation in Travel & Tourism - Level 2

Duration: 6 Months

This comprehensive Level 2 Travel & Tourism program, endorsed by IATA (International Air Transport Association), provides in-depth knowledge and practical skills essential for a successful career in the travel industry. Building upon foundational concepts, this course delves into advanced topics and industry best practices, equipping students with the expertise to excel in various travel-related roles.

The curriculum covers a wide range of subjects, including:

  • Advanced Air Fares & Ticketing : This module goes beyond basic fare calculations and ticketing procedures, exploring complex fare structures, pricing strategies, ticketing rules and regulations, electronic ticketing systems, and revenue management principles. Students will gain proficiency in using Global Distribution Systems (GDS) for pricing and issuing tickets.
  • Destination Geography : This module provides a detailed overview of global destinations, focusing on their geographical features, cultural attractions, tourism infrastructure, and unique selling points. Students will develop a strong understanding of different regions and their appeal to various traveler segments.
  • Rail, Land, and Water Transportation : This section explores various modes of transportation beyond air travel, including rail networks, road transportation (buses, coaches, car rentals), and water transportation (ferries, cruises). Students will learn about the characteristics, advantages, and disadvantages of each mode, as well as their role in integrated travel itineraries.
  • Accommodation Products : This module covers the diverse range of accommodation options available to travelers, from budget hostels to luxury hotels and resorts. Students will learn about different hotel classifications, service standards, amenities, and reservation systems, as well as alternative accommodation types like vacation rentals and serviced apartments.
  • Tour Products : This section focuses on the design, development, and marketing of various tour products, including packaged tours, customized itineraries, adventure tours, and special interest tours. Students will learn about tour components, pricing strategies, and the role of tour operators and travel agents in the distribution process.
  • Luxury Travel : This module explores the unique characteristics of the luxury travel market, including high-end destinations, exclusive experiences, personalized services, and the expectations of affluent travelers. Students will gain insights into the luxury travel industry and the skills required to cater to this discerning clientele.
  • Selling Skills : This module develops essential sales techniques and customer service skills crucial for success in the travel industry. Students will learn about effective communication, needs analysis, product presentation, objection handling, and closing techniques, as well as building rapport and providing excellent customer service.
  • Travel Law & Regulations : This section covers the legal and regulatory framework governing the travel industry, including passenger rights, liability issues, visa requirements, passport regulations, and travel insurance. Students will gain an understanding of the legal and ethical considerations involved in travel operations.

Practical Application and Industry Exposure:

In addition to theoretical knowledge, this course emphasizes practical application and industry exposure through hands-on exercises, case studies, and simulations. The program also covers key operational aspects of the travel industry, including:

  • Airline Reservations : Practical training on using GDS systems for flight availability, booking, and ticketing.
  • Airport Ground Handling : An overview of airport operations, including check-in procedures, baggage handling, and passenger assistance.
  • Travel Reservations : Hands-on experience with booking various travel components, such as flights, hotels, car rentals, and tours.
  • Hotel Reservations : Practical training on using hotel reservation systems and managing bookings.
  • Car Rental Companies : Understanding the operations and services of car rental companies and their role in travel itineraries.
  • Tour Companies : An overview of the operations and services of tour operators and their role in the travel industry.

This Level 2 Travel & Tourism program prepares students for a variety of entry-level positions in the travel industry, such as travel consultants, reservation agents, tour operators, and customer service representatives.

Serving the Travel Customer

Duration: 1 Month

Exceptional customer service is at the heart of the travel industry, creating memorable experiences that build trust and loyalty. The IATA Serving the Travel Customer course is tailored for those looking to elevate their skills in understanding and serving the needs of modern travelers.

Through engaging modules and practical scenarios, this course focuses on enhancing customer interactions and resolving challenges with professionalism and empathy. Participants will develop the confidence and expertise to exceed customer expectations in a competitive market.

What You Will Learn:

  • Effective Communication : Master techniques to engage with clients clearly and empathetically.
  • Customer Needs Analysis : Learn how to identify and fulfill diverse traveler requirements.
  • Conflict Resolution : Develop strategies to manage and resolve challenging situations.
  • Industry Standards : Apply global best practices to ensure consistent, high-quality service.

Why Choose This Course?

Whether working for airlines, travel agencies, or tour operators, this course empowers participants with the skills to deliver top-tier service. Graduates will stand out as customer-focused professionals, ready to thrive in the competitive travel industry.

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info@speedwings.org

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Above Old Post Office, Kaloor,
Kochi - 682017

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